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After Sales

After Sales and Technical Support is the most crucial part as far as the post-implementation period of a project is concerned. In order to establish a strong system for the same that would result in a positive feedback from all our clients during the life of the system/project, Grace Solar would support its clients through two levels:

1.  For projects involving corporate clients or for projects having multiple implementation sites (and thus longer project duration) a formal after sales agreement or service level agreement would be drafted and signed by Grace Solar and the Client. The possible Scope of the Agreement would as follows:

  • System Checkup and Visit of Premises (Annual/Bi-Annual)
  • System Performance Reporting
  • System Up-Gradation Consultation and Proposal (If Applicable)
  • System Warranty and Cost of Services (If Applicable)
  • Service Availability Schedule
  • Emergency Support Possibilities and Associated Costs
  • Service Request Priorities (High, Medium, Low)
  • Requirements to be met by Client
  • Requirement to be met by Grace Solar

2.  For small scale projects involving private clients, the after sales cope would be mentioned in the respective Solution Proposal. Moreover, it would be notified to the client that the engineers would be available for any kind of support if and when required. The client can directly contact the Project Team through Phone/Email/Fax or visit the head office in Lahore if no contact is established.

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